Refunds, Made Clear. Fair. Honest. No Confusion.

Here’s how refunds and replacements work at Luli Cutters.

Everything is made to order, but if something goes wrong, I’m here to help.

Made to Order

Each physical cutter is made especially for you. Because production starts quickly, all cutter sales are final once an order is placed.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery Include your order number and a few clear photos of the issue.

Quick Resolution

Once approved, you’ll receive a full refund or a replacement right away. No long back-and-forth. I keep it simple.

After 7 Days

If you contact me after 7 days but within 8–14 days, you’ll receive a 50% discount code for the same item so you can reorder it at half price.

After 14 Days

After 14 days, refund or replacement requests can’t be processed.

This helps keep things fair for everyone.

Digital Files

Digital files (STL downloads) are non-refundable under any circumstances.

They’re delivered instantly and can’t be returned or verified for non-use.

 
 
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returns & refunds policy

  • Each physical cutter is made to order, especially for you. Because production starts quickly after purchase, all physical cutter sales are final.
  • Returns or exchanges are not accepted once an order has been placed.
  • If your order arrives damaged or incorrect, please contact me within 7 days of receiving your package.
  • When contacting me, include your order number and a few clear photos showing the issue.
  • Once the issue is reviewed and approved, you will receive a full refund or a replacement as quickly as possible.
  • If you contact me after 7 days but within 8–14 days of delivery, I’ll provide a 50% discount code for the same item so you can reorder it at half price.
  • After 14 days from delivery, refund or replacement requests can’t be processed.
  • You may cancel a physical cutter order within 24 hours of purchase. After that time, production will already be in progress and cancellation won’t be possible.
  • Refunds are issued only for damaged or incorrect physical items reported within the valid time window.
  • All cutters are tested, packed, and quality-checked before shipping, but if something feels off, please message me and I’ll do my best to help.
  • Digital files (STL downloads) are non-refundable under any circumstances. These files are delivered instantly after purchase and can’t be returned or verified for non-use.
Still have questions?